Services

Vizionara provides a wide array of services that focus on the people, process, and technology components that are critical to driving business value for the clients we partner with.

Accelerate Digital Transformation

Vizionara helps your organization accelerate digital transformation by driving business growth and efficiency with experienced program and change management for AI, data, cloud migration, security, business application, and process automation initiatives.

Project Examples Include:

Led 2,000-user MS Teams software pilot including defining success metrics, evaluating viability of platform’s future adoption, and developing a data-driven business case with projected $2M in annual savings.
Managed multi-phase Microsoft Copilot AI rollout for 800 employees at financial services firm in alignment with existing technology stack and in compliance with information barriers and security regulations.
Drove cloud transformation initiative, overseeing the migration of 150+ applications and the closure of two data centers within a 15-month timeline.
Led nine-month global implementation of SEC-mandated secure mobile device program, ensuring 100% compliance through rapid transition from personal to firm-owned devices along with 100 mobile enabled applications.
Stood up completely new IT technology infrastructure during AI software company divestiture including deploying multiple-location telephony system, managing data center, infrastructure and conference room support worldwide, and publishing the internal company HR platform on Social Chorus.

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Optimize Tech Organization

Vizionara helps optimize technology organizations with recommendations for, and implementation of, practices and tools to enhance efficiency, reduce costs and improve technology delivery, workforce planning, portfolio management, governance, and vendor rationalization.

Project Examples Include:

Stood up Portfolio Management Offices at five major IT and security organizations. Established best practices and tools for portfolio governance, strategic project prioritization, business case creation, architecture reviews, demand and resource management, project management delivery, financial management, standardized health metrics, and KPI monitoring.
Managed Office of the CIO for growing 1,000+ global IT organization and acted as Chief of Staff to the CIO, responsible for managing cross-IT strategic initiatives for cost reduction, remote workforce enablement during Covid, and improvements to ITIL service operations.
Conducted comprehensive IT software spend analysis across 250 software offerings and 18 teams, identifying optimization opportunities that generated $11M in incremental savings over three years due to feature overlaps and redundancies.
Consolidated and simplified vendor management process decreasing the number of technical staff augmentation vendors from 33 to 8, including negotiating contracts and building stronger vendor partnerships and relationships.
Drove realization of $4M business case savings as part of organizational workforce redesign aimed at insourcing to reduce risk related to high percentage of outsourced team members.

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Solidify Agile Foundation

Vizionara helps organizations adopt and mature Agile methodologies and align team structures to deliver innovative products that match customer needs.

Project Examples Include:

Drove $6M business case savings of Agile transformation while growing product organization from 700 to 2000+ resources working in new ways that increased speed and quality of product delivery.
Completed Agile Operating Model assessment and crafted recommendations for talent, structure, tooling, governance, and dependency management improvements.
Stabilized organizational impact of Agile implementation through training, coaching, hiring, and reinforcement of design principles resulting in 33% increase in Agile maturity over two year period.
Developed a customer satisfaction assessment used to measure value and quality of Agile team performance leading to 20% increase over nine-month period and key insights needed to inform the next evolution of the business strategy.
Managed 10+ Agile product team organizational redesigns in dynamic business environment in collaboration with Product, Coaching, HR, and Finance teams.

Elevate Customer Experience

With a focus on elevating customer experience, Vizionara helps your organization gain actionable insights and boost customer satisfaction by assessing customer journeys and incorporating “voice of the customer” feedback programs into core business processes.

Project Examples Include:

Established and managed Voice of the Customer program for a large Fortune 500 global IT organization to drive continuous feedback loop and identify areas of improvement.
Designed framework to score applications based on user experience in order to prioritize investments as well as retirement of underperforming and redundant applications across portfolio.
Drove technology team culture initiatives to foster a collaborative and high-performance work environment, increasing employee satisfaction and engagement by 15%.
Analyzed customer journey from SOW execution through implementation to identify friction points resulting in 70% cycle time reduction at FinTech software firm.
Managed the integration of two worldwide customer-facing programs as part of a large technology merger.