Elevate Customer Experience
With a focus on elevating customer experience, Vizionara helps your organization gain actionable insights and boost customer satisfaction by assessing customer journeys and incorporating “voice of the customer” feedback programs into core business processes.
- Established and managed Voice of the Customer program for a large Fortune 500 global IT organization to drive continuous feedback loop and identify areas of improvement.
- Designed framework to score applications based on user experience in order to prioritize investments as well as retirement of underperforming and redundant applications across portfolio.
- Drove technology team culture initiatives to foster a collaborative and high-performance work environment, increasing employee satisfaction and engagement by 15%.
- Analyzed customer journey from SOW execution through implementation to identify friction points resulting in 70% cycle time reduction at FinTech software firm.
- Managed the integration of two worldwide customer-facing programs as part of a large technology merger.
